Copy of Shipping and Returns Policy
Your order will be sent via Royal Mail – Tracked 48
Larger orders shipping via UPS/DPD/Evri
Standard shipping rates
£1 for orders up to £8
£2 for orders £8-£22
£3 for orders £22-£45
Free for orders over £45
Next day shipping £4.95
Simply place and pay for your order online before 2pm (Monday-Friday) and we’ll ship your order same day. We aim to dispatch all orders at 4pm the same day of ordering (Monday to Friday)
No items are dispatched during weekends and bank holidays. If you order on a Friday (after 2pm), Saturday or Sunday, your order will dispatched the following Monday. If you order on a bank holiday, your order will dispatched the next working day.
We are very pleased to offer FREE delivery on all UK mainland addresses, on orders totalling over £45. The option will be available on orders whose basket total is more than £45. Orders that are less than £45 in value will be charged a shipping rate selected at checkout.
* Shipping rates are calculated based on the weight of goods ordered. When checking out, the final shipping price will be given.
If you have a query about an order you have not received yet please email us on firstname.lastname@example.org . In the extremely rare event of a parcel going missing or being delayed due to errors with Royal Mail or couriers, we will do our best to track down your parcel, we want you to get your order!
All international shipments are available. Value will be charged a shipping rate selected at checkout.
During festive and celebratory periods, such as Christmas, you may face delays in receiving your order, as courier networks tend to get very busy. Therefore if your order is not received within 10 working days then please get in touch with us immediately and we'll do our best to help you.
We may contact you if the shipping details provided are incorrect or if you have been charged the wrong amount, this could result in a delay in you receiving your order.
Returns & exchanges
We gladly accept returns and exchanges!
To start a return, contact us at email@example.com
Contact us within: 14 days of delivery
Dispatch items back within: 30 days of delivery
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We don't accept cancellations
But please contact us if you have any problems with your order at firstname.lastname@example.org
Incorrect Address provided
If the incorrect address has been provided and the parcel returns to us we will only ship the parcel once the redelivery fee has been paid.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
*Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. BEE Zero Waste is not responsible for delays due to customs.
Please note since Brexit if you are ordering from outside the UK you may have to pay customs / duty charges. We can not be held responsible for these. Any parcels returned to us from not paying these will have the postage paid deducted and a £10 admin fee.
Royal mail strike delays
Royal mail will not accept any claims for delayed parcels during the workers strike period. Please plan ahead and expect delays during the strike days. We are doing our best to dispatch the orders as soon as we can and use suitable couriers and we will not refund any delayed order during this period.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.