Shipping and Returns policy

Shipping Information

Your order will be dispatched using the following methods:

  • Royal Mail – Tracked 24 (Priority)
  • Royal Mail – Tracked 48 (Not available during peak times)
  • Larger orders: UPS/DPD/Evri

Standard Shipping Rates:

  • Royal Mail 24
  • Royal Mail 48 (Unavailable during peak times)
  • Free  Shipping for orders over £55

Place and pay for your order online before 2pm (Monday-Friday), and we aim to dispatch as soon as possible. Our standard dispatch days are Monday, Wednesday, and Friday. However, during peak times we may dispatch orders daily.

Please Note:

  • No dispatch during weekends and bank holidays.
  • Orders placed after 2pm on Friday or during weekends are dispatched the following Monday.
  • Orders placed on bank holidays are dispatched the next working day.
  • Free delivery applies to UK mainland addresses for orders totaling over £55 after discounts.
  • Shipping rates are calculated based on the total price of goods ordered. The final shipping price is provided at checkout.

Peak Times: During peak times, such as Christmas and other festive periods, expect potential delays due to busy courier networks.

Shipping Time: Typically, shipping takes 1-3 days from dispatch. We are not responsible for postage times once dispatched.

Royal Mail Strike Delays:

  • No claims for delayed parcels during Royal Mail strike periods.
  • Expect delays; we will use suitable couriers but will not refund delayed orders in this period.
  • Parcels are not considered lost until 60 days from dispatch due to strike and courier delays.

International Shipments: Available, with shipping rates selected at checkout.

Returns & Exchanges:

  • 14 days from delivery to return items in original condition and packaging.
  • Initiate a return by contacting within 14 days of delivery.
  • Return postage costs are the buyer's responsibility.
  • If the returned item is not in its original condition, the buyer is responsible for any loss in value.
  • Shipping costs are non-refundable.

Damages and Issues:

  • Report any defects, damages, or wrong items immediately for resolution.
  • Expect variation in color, scent, or design due to natural ingredients in handmade products.

Product Descriptions:

  • We are not healthcare professionals; descriptions pertain to specific ingredients only.

Order Cancellation:

  • Orders placed in error are subject to cancellation fees.

Incorrect Address:

  • Redelivery fee required if an incorrect address is provided.

Non-Returnable Items:

  • Custom orders, sale items, gift cards, and made-to-order items.

Customs and Import Taxes:

  • Buyers are responsible for customs and import taxes.
  • Delays due to customs are not our responsibility.
  • Orders from outside the UK may incur customs/duty charges post-Brexit.


  • Processed upon inspection of the returned item.
  • Shipping costs are non-refundable.