Return and exchange policy

We gladly accept returns and exchanges!


To start a return, contact us 


Contact us within: 14 days of delivery

Dispatch items back within: 30 days of delivery


To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and in original packaging. You’ll also need the receipt or proof of purchase.



Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


We don't accept cancellations

But please contact us if you have any problems .


The following items can't be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders

  • Gift cards

Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.


Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. BEE Zero Waste is not responsible for delays due to customs.